Office Hours

Susan’s office hours are 2 pm to 9 pm Eastern Standard Time Monday through Friday.  Saturday 2pm-7pm

Office (by appointment only):
5115 Olentangy River Road, Columbus, OH 43235

Take 315 to Bethel Rd, make a right at BP gas station, make a left into the third driveway pass the purple house back to the blue office building (let yourself in and have a seat in the waiting area).

Individual sessions are private and confidential. If you bring a companion with you, they will be asked to remain outside of the room in order to allow for an uninterrupted session with Susan. If your companion would like a reading as well, please schedule their session online to ensure availability around the same time. An emotional support person will be permitted in room for cases where a loved one has passed or in situations where a support person is required by the Americans with Disabilities Act.

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Cancellation Policy

All appointments begin and end on time so that the next client is not delayed. If the appointment does not start on time, the appointment time will be reduced accordingly, and you are required to pay in full.

Susan offers her support to many clients all over the country, and often has a waiting list of clients hoping to receive her guidance. If you need to cancel your appointment, please contact Susan prior to 24-hours ahead of your scheduled appointment for a full refund. If your appointment is cancelled between 4 and 24-hours of your scheduled appointment, you will be charged 30% of the scheduled service. If you do not call within 4-hours of your scheduled appointment or do not show for your scheduled appointment you will be charged the full fee for the missed service.

If a client wishes to reschedule with Susan after a missed appointment with no notice or late notice of cancellation, payment for the service is required at the time of rescheduling the session and if 24 hours notice is not given the cost of the session will not be refunded.

NEW! Effective immediately If your appointment is cancelled between 4 and 24-hours of your scheduled appointment, you will be charged 30% of the scheduled service. If you do not call within 4-hours of your scheduled appointment or do not show for your scheduled appointment you will be charged the full fee for the missed service. You can pay however you choose at the time of your appointment. We appreciate your understanding with this change. 

No refunds after services have been rendered.

Disclaimer

Susan Rawlings possesses skills of psychic extra-sensory perception (ESP) and mediumship abilities.  She acknowledges that no human individual utilizing ESP is 100% accurate.  Although her accuracy is well known and respected, she must disclaim any and all liability to all persons, LLC’s or Corporations who act or rely upon the ESP or Mediumship impressions given at the time of your reading or anytime in the future.  I understand that Susan Rawlings does not represent any service rendered to the public as any form of health care, therapy or diagnoses, Susan is not a doctor or a medical practitioner.  For legal purposes it must be understand this session or any ESP session in the future is solely for entertainment purposes only.  Susan Rawlings cannot make decisions for you, she can only tell you how she feels – not what to do, what you chose to do is entirely up to each individual.

I hereby release Susan Rawlings from all liability arising out of any reliance upon the ESP impressions given at this time or any time in the future.  As sole creator of my life experience, I acknowledge that Susan is able to show me only possible outcome(s) of what I am creating with my own thoughts, intentions and actions and that I am ultimately responsible for my own positive life experience.   I understand that by booking a consultation I am agreeing to any terms and conditions on www.SusanRawlings.com